Need a Hand?

It's OK we're here to help.

If you need help with your fixed broadband service (i.e. ADSL, VDSL or Fibre) please get in touch with us here.

Have a read of our Mobile FAQs here or if you're interested in broadband visit our Broadband FAQs.

Monday - Friday 8am - 7pm & Saturday 9am - 5:30pm

Customer Care available via:

Chat - Chat with Us

Facebook - Message Us

Phone - 0800 475 4669 (0800 4 SKINNY)

Sundays & Public Holidays 9am - 5:30pm

Customer Care available via:

Chat - Chat with Us

Facebook - Message Us

Roaming Help desk:

+64 3 371 0866 (free if you’re using a Skinny Mobile SIM from anywhere in the world)

Available Monday – Friday 8am – 7pm NZT; Saturday 9am – 5:30pm NZT